Terms & Conditions

These terms and conditions form the basis of the contract between The Jack Lonergan Foundation (TJLF) and its customers (referred to as ‘you’). The Jack Lonergan Foundation reserves the right to change these terms and conditions at any time and without notice:

TUITION LESSONS AND GROUP MEMBERSHIP

Lessons

TJLF will deliver 30 sessions over the year, usually 10 lessons per term, either in-person or via virtual delivery.

The number of lessons per term may vary due to term and holiday dates.

All applications for lessons with TJLF must be made on-line.

Fees

Where fees are charged, these are payable 3 times a year before the start of a new term, and in advance of tuition.

The minimum commitment and charge for both lessons and ensemble membership is until the end of term in which attendance begins.

Invoices are issued in advance of tuition and all payments must be made by the date shown on the invoice.

Where payment has not been made in advance, we reserve the right to discontinue service until full payment has been received. Continued non-payment of fees may result in your place being withdrawn. Reinstatement of lessons will be at the discretion of TJLF.

Failure to pay the term’s fees on time may incur a late payment fee.

If you are experiencing financial difficulties, please contact TJLF as soon as possible to discuss alternative payment arrangements. All information will be dealt in the strictest confidence.

Fees will not be refundable for any pupil absence due to short-term illness. In cases of long-term health problems, please contact us as soon as possible to discuss. A medical certificate may be required.

Fees are reviewed annually.

Missed lessons, credits and refunds

TJLF does not offer credits or refunds for lessons missed by pupils.

Where lessons take place in a school, we request that the school or parent/guardian provide notification to their tutor at the start of each term, or at least two weeks in advance, of any days where; pupils will be unavailable for a lesson due to a school commitment; or a suitable room/space at the school will be unavailable.

Where tuition takes place online, a minimum period of 24 hours is required to give notice to your child’s tutor that you wish to cancel or reschedule an arranged lesson. Scheduling alterations are limited to once per booked lesson.

Where minimum notice is not given to the TJLF tutor, no credit will be due if the tutor is unable to reschedule.

On the occasion that an TJLF tutor is absent for any reason, TJLF will endeavour to replace them with a substitute tutor or make up the lessons at another time.

Where this is not possible, TJLF may offer a credit for the lesson or a refund. Credits and refunds will normally be considered at the end of the academic year when it is clear how many lessons have been completed.

In the event of an emergency or closure of a school (full or partial) or Music Centre due to an event outside TJLF’s control (e.g. force majeure, a pandemic, flooding, heavy snow or industrial action or in the event of tutor/pupil self-isolation) where possible, lessons will be delivered online or rescheduled within the academic year.

Withdrawal

Lessons continue term on term and year on year until the appropriate notice of withdrawal is received.

Pupils may only withdraw from lessons at the end of a term with prior written notice.

Written notice for withdrawal from lesson at the end of a term should be made via email to info@tjlf.org by the end of the preceding half-term (e.g. by October half-term to withdraw at the end of the Autumn Term in December).

TJLF reserves the right to charge a late notice fee if the required notice to withdraw from lessons is not given.

If a pupil withdraws part way through a term, the term’s charges remain payable in full.

Liability

TJLF does not accept liability for loss or damage to pupil’s instruments or personal possessions.

Parents/guardians are strongly encouraged to arrange appropriate insurance for these items.

Behaviour

Pupils are expected to behave in a responsible and courteous manner, to attend lessons regularly and to practise between lessons.

Poor attendance, failure to practise, disruptive or anti-social behaviour by either the pupil or their parent/carer, may result in tuition being withdrawn. Any paid or outstanding fees would be retained or remain payable. No credits will be given in such circumstances.